Assistant Manager


Gong cha
26871 Bouquet Canyon Rd
Santa Clarita, CA 91350
United States

Job Start Date
10/1/2020
Manages Others
Yes
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Compensation
$17.00/hour with benefits. Benefits include medical insurance, paid sick & vacation leave, and a flexible work schedule.
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
We are recruiting for an Assistant Manager as we grow the Gong cha brand throughout the Santa Clarita Valley. As an Assistant Manager, you are a highly organized and motivated individual with proven leadership experience in restaurant and/or food services. In this position, you will assist with managing our store’s daily operations while supervising a team of energetic baristas and shift leaders. Additionally, you will play an integral role in developing and implementing strategies to continue growing our business. Lastly, you will ensure we maintain high customer service standards at all times. This is a full-time position with flexible hours and benefits such as medical insurance and paid sick and vacation leave.

 

Responsibilities:
  1. Assist Store Manager with the management of the store’s daily operations and the supervision of shift leaders and baristas
  2. Train and mentor shift leaders and baristas on the store’s day-to-day operations and ensure that standard operating procedures are being implemented
  3. Assist Store Manager with planning and implementing strategies to improve store operations and increase store revenue
  4. Implement weekly inventory tracking procedures to ensure the timely ordering of store inventory
  5. Manage each shift by delegating duties, assigning tasks, and following up with fellow team members to ensure responsibilities for each shift have been completed
  6. Leads by example by maintaining regular and consistent attendance and punctuality while monitoring baristas’ attendance and punctuality
  7. Evaluate employee performance and assist Store Manager with identifying hiring and training needs
  8. Maintain cleanliness and organization in food service areas, restrooms, customer dining area, storage room, kitchen, and break room
  9. Check food quality and temperatures throughout the day per food safety regulations
  10. Ensure that all beverage and food items are prepared according to Gong Cha’s standards of quality, consistency, and timeliness
  11. Ensure all team members follow proper sanitation and safety procedures at all times
  12. Be proficient in each area of store operations to assist team members when necessary
  13. Must act with integrity and honesty while promoting the Gong Cha culture
  14. Maintain a positive work environment for team members and guests
  15. Address customer complaints and feedback in a calm and professional manner
  16. Other duties as assigned
Job Requirements
Minimum Requirements:

1. Must be 18 years old or older
2. Minimum 1 year of leadership/management experience in restaurant/cafe industry
3. Demonstrated experience leading a team of at least five (5) employees
4. Ability to use touch-sensitive POS system
5. Ability to lift items up to 25 lbs.
6. Ability to work in a high-temperature kitchen for an extended period of time
7. Ability to work in fast-paced environment
8. Ability to maintain a positive attitude
9. Ability to work in a team environment to ensure smooth store operations
10. Available to work nights, weekends, and most holidays
Employer
Gong cha
Peter Cruz
26871 Bouquet Canyon Rd
CO 91350
United States
Gong cha Peter Cruz