Backup Dispatcher/Office Assistant


Comfort Control Corp.
28338 Constellation Rd Ste. 960
Valencia, CA 91355
United States

Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

We are a Valencia based well-established HVAC company serving the west side of Los Angeles, the San Fernando and Santa Clarita valleys. We value our customers and have been providing excellent service for over 45 years. We are looking for a customer service focused person to join our friendly office team as a backup dispatcher and general office assistant. This full time position requires exceptional organizational and communication skills. We offer an excellent work environment and benefits and are looking for an enthusiastic individual ready to join our amazing office team. Please note that this job requires your physical presence in our Valencia office; we do not offer work from home positions.

 

Essential Duties and Responsibilities

·         Provide excellent customer service to assist with scheduling appointments, collecting payments, approving repairs, etc

·         Assist service dispatcher with maintaining the service schedule and keeping track of technicians’ daily progress

·         Review technician time and travel logs for accuracy

·         Accurately update and maintain customer records

·         Assist field personnel in obtaining purchase orders and parts needed

·         Monitor and respond to customer reviews on Yelp and Google

·         Maintain a positive attitude toward customers and fellow team members

 

Qualifications

·         Exceptional verbal and written communication skills

·         Ability to remain calm and problem solve during busy times or difficult situations

·         Ability to multitask and prioritize

·         Punctual with a good attendance record and reliable transportation

·         Ability to take and give directions in a positive manner

·         Computer literacy (Windows, MS Office, Outlook, basic Excel, file management, typing, data entry, etc)

·         High School Degree/GED (Associates Degree preferred)

·         Basic math and accounting function skills

·         Ability to pass a pre-employment drug test

·         Able and willing to work occasional Saturdays

·         Ability to read/interpret maps and give clear directions

·         Geographical knowledge of L.A. San Fernando and Santa Clarita Valley area roadways (Preferred)

·         Previous HVAC or dispatching experience (Preferred)

 

Employee Benefits

Medical, Dental, Vision, Life Insurance, 401k with company match, one year bonus, paid vacation, sick pay, and holidays. FSA’s and employee assistance program, direct deposit and more

If you’re an enthusiastic team player looking for long term employment in a great environment, we can’t wait to meet you. Please apply through this website or email your resume to service@comfortz.com.

Employer
Comfort Control Corp.
Debby Chase

CO 91355
United States