Call Center Customer Service Agent


Shield HealthCare
27911 W. Franklin Pkwy.
Valencia, CA 91355
United States

Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Compensation
$15-17/hour plus monthly incentives
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. 

Shield HealthCare offers competitive salaries, a comprehensive benefits package, vacation and sick days, holiday pay, and continuous training. 

JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift) 
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by Management

SALARY & BENEFITS:

  • $15-17/hour plus incentives
  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
Job Requirements
Minimum 1-year customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred
Employer
Shield HealthCare
Jessica Wustrack
27911 W. Franklin Pkwy.
Valencia CA 91355
United States
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