Communications/Customer Service Technician II (60%) and (30%)

Job Posted 5/4/2022
College of the Canyons
26455 Rockwell Canyon Rd
Santa Clarita, CA 91355
United States
Category
Employee
Part-Time
Experience Required
Degree Required
Security Clearance Required
Job Start Date
5/4/2022
Job Description

College of the Canyons

Communications/Customer Service Technician II

(60%) and (30%)

Two Part-Time Classified Represented Positions

Review Date: May 31, 2022

CLA21-426

Please copy and paste below job link to browser for a complete job announcement and job requirements: http://50.73.55.13/counter.php?id=228159

The Santa Clarita Community College District/College of the Canyons is seeking a part-time <b>Communications/Customer Service Technician II (60%) and a part-time <b>Communications/Customer Service Technician II (30%) staff members for the Communications Center at the Valencia Campus.

 

Communications/Customer Service Technician II (60%)


Shift: Mondays – Thursdays from 6 PM to 10 PM; Fridays from 7:30 AM to 4 PM or 10 AM – 6:30 PM

and

Communications/Customer Service Technician II (30%)<br>

Shift: Fridays from 5 PM to 9 PM; Saturdays from 7:30 AM to 4 PM</b><br>

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.

College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve.

We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.


"BIG PICTURE" RESPONSIBILITY:

Under the direction of the Director, Advertising and Social Media, and taking daily direction from the Communications/Customer Service Coordinator, conducts front-line communications between the college and the public, providing a wide range of information to the public. Assists with development and maintenance of the district’s public image through a quality customer service orientation, performing triage on incoming inquiries and projecting a positive public relations image. Determines how to route requests and operates a multi-line phone console. Handles distribution of incoming mail and preparation of outgoing mail; and assists with distribution of communication and marketing materials for the college. Performs other duties as assigned.

 
MINIMUM QUALIFICATIONS:

Experience

Two years full-time equivalent customer relations and technical communications experience, including multi-line telephone, mailing and public contact duties.

 

Education

High school diploma or equivalent GED.

Application Process:

Application materials must be submitted by the end of the day on May 31, 2022.


If you require assistance, please call the Human Resources office at (661) 362-3427 or email: hro@canyons.edu

Applicants are encouraged to complete their applications online at: https://www.canyons.edu/administration/humanresources/

Job Requirements
MINIMUM QUALIFICATIONS:

Experience


Two years full-time equivalent customer relations and technical communications experience, including multi-line telephone, mailing and public contact duties.



Education

High school diploma or equivalent GED.


Employer