Salary $5,199.00 - $5,825.00 Monthly
Location Santa Clarita, CA
Job Type Classified Represented
Job Number 202600019
Division Public Information Office
Opening Date 08/25/2026
Closing Date 9/28/2026 11:59 PM Pacific
Description
Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.
The Santa Clarita Community College District/College of the Canyons is seeking a full-time Communications/Customer Service Coordinator II in the Public Information, Advocacy, External Relations and District Communications division.
Salary Placement:
Salary placement will be on Range 24 of Classified Represented Salary Schedule B.
** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($5,199.00/ $5,513.00/ $5,825.00 per month) of this 20-step salary range.
Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.
Who We Are:
The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences – fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.
Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.
POSITION DESCRIPTION:
Under the direction of the Director of District Marketing, Creative Media & Content Strategy, and taking daily direction from the Communications/Customer Service Coordinator, conducts front-line communications between the college and the public, providing a wide range of information to the public. Assists with development and maintenance of the district’s public image through a quality customer service orientation, performing triage on incoming inquiries and projecting a positive public relations image. Determines how to route requests, assists and trains faculty and staff on the telephone messaging system, and operates a multi-line phone console. Handles distribution of incoming mail and preparation of outgoing mail; and assists with distribution of communications and marketing materials for the college. Performs other duties as assigned.
Example of Duties
ESSENTIAL DUTIES:
- Operates the college communications center, including a communications data computer and front-line reception area; receives and routes incoming calls, operates the college’s on-campus radio system module in the Communication Center and Mailroom, and makes proper telephone connections. Coordinates all activities with the Communications/Customer Service Coordinator.
- As the very first point of contact for the public, provides a welcoming tone and a sense of “quality customer service” to all who call or visit the college. Acts as the information center for the campus. Maintains a directory of information. Answers inquiries from the general public and assists the public by providing information, directions to offices and to persons from whom the public may receive assistance.
- Provides college informational, marketing, and other materials to visitors, including schedules, applications, and selected forms such as parking appeal forms. Handles as much front-line information services as possible, providing telephone relief to administrative and student services offices. Assists with class cancellations and notifications outside of the Instruction department’s normal business hours.
- Foresees the need for changes in messages during holidays and emergencies and assists the Director of District Marketing, Creative Media & Content Strategy in development and maintenance of the college’s voicemail recordings. Is responsible for contacting all district and college offices to gather information regarding hours of operation for each area and to disseminate this information throughout the college.
- Takes and routes messages. Coordinates closely with the telephone system technician who handles equipment installation, maintenance, and programming.
- Collates and distributes materials; develops files and maintains records. Maintains and arranges for supplies, repairs, and maintenance of communications office equipment, including mailing, telephone, and fax equipment. Assists in communications with the Post Office, electronic payment of postage and departmental accounting.
- Receives, sorts and processes incoming and outgoing mail, which can include weighing and metering outgoing mail. Inputs and maintains information in a PC computer database, creating and maintaining mailing lists, class schedule files, directories, and other needed reports. Provides information for in processing bulk and other large mailings.
- Receives packages and textbooks, provides notification to faculty and staff, and manages delivery. Maintains the mailroom as a professional and public area and assists with planning, re-ordering, and labeling mail-slots each term, as directed.
- Receives, notifies departments, and distributes incoming faxes; assists in sending out faxes on an “as needed” basis. Assists personnel in operation of the facsimile machine and maintains supplies for the facsimile machine.
- Assists the lead Communications/Customer Service Coordinator and the Director of District Marketing, Creative Media & Content Strategy in maintaining records pertaining to postal meter and bulk mailing charges and in developing annual budgets for the communications center.
- Receives requests for emergency assistance and contacts appropriate personnel and agencies for follow-up assistance. Acts as the main radio dispatcher for medical and other sorts of emergencies and crimes, working closely with facilities, security and health and safety services. Notifies appropriate staff during emergencies. Assists the Public Information Office in keeping the campus community informed during emergencies.
- Handles “all-campus” and specific group telephone communications when so directed.
- Contacts security, appropriate administrators, and/or staff to see that doors, equipment, and offices are opened or secured when requested. Uses approved security and safety procedures for recognizing and dealing with suspicious mail and packages, and potentially hazardous materials.
- Issues day parking permits for college guests at the request of security and administrators. Assists with distributing room keys to employees and returning signed paperwork to facilities.
- Trains part-time communications workers and relief operators.
- Performs other duties as assigned.
Demonstrated Abilities:
Position required the ability to:
- Effectively and efficiently operate a multi-line telephone system, a computer, a range of modern office equipment, including voicemail systems, postal equipment, facsimile machines, and duplicating machines. Have strong general computer skills with at least intermediate skill levels in Microsoft Office Suite, using Word, Outlook, Excel and Access, and the ability to learn Datatel/Colleague.
- Speak in a pleasant voice and have a neat appearance, handle emergencies calmly, provide quality customer service. Conduct crisis communications in a cool and efficient manner.
- Maintain confidentiality of records, including student and employee information and ability to use good judgment in emergencies.
- Deal with the public and the general educational community in a tactful and courteous manner, resolving issues and presenting a positive public relations image. Ability to deal with angry, confrontational, and potentially abusive members of the public.
- Understand and carry out oral and written directions.
- Perform a variety of general and specialized technical communications work, while continuously accommodating changes and upgrades in equipment, learning new technical and communications systems, and taking advantage of training opportunities.
- Use a keyboard to type with speed and accuracy.
- Skillfully operate a two-way radio system, which includes responding to emergency situations.
- Establish and maintain cooperative working relationships.
- Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and community.
Qualifications and Minimum Requirements
MINIMUM REQUIREMENTS:
Experience
Two years full-time equivalent customer relations and technical communications experience, including multi-line telephone, mailing, and public contact duties.
Education
High school diploma or equivalent GED.
Desirable Qualifications:
- Supplemental coursework or training in customer relations, telephone skills, keyboarding, computer skills particularly e-mail programs, and general office procedures and practices is desirable.
- Previous experience with computer-aided phone systems is also desirable.
- Associate degree in information management or other applicable field is desirable.
- Bilingual (Spanish) language skills are desirable.
PHYSICAL DEMANDS:
Position requires sitting and viewing a computer monitor for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and mail processing equipment; reaching, bending, and stooping; frequently exert 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor. Incumbents may be exposed to impatient, angry, and/or verbally aggressive individuals. In the event of an emergency, employees will be relied upon to serve as emergency service workers.
Further Details
District Classified Employee Benefits:
Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.
RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.
Conditions of Employment:
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
Board of Trustees approval.
Official, sealed transcripts are required upon offer of employment.
Equal Employment Opportunity:
Santa Clarita Community College District is an Equal Opportunity Employer.
The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.
APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at . If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 to 5 weeks following the Review Date as to the status of their application.
All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360, 26455 Rockwell Canyon Road, Santa Clarita, CA 91355.
Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:
- Online District CLASSIFIED Application.
- Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
- Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
- Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
- Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
- Supplemental Questionnaire. Please answer the following questions as part of your application packet.
- Do you possess education equivalent to a high school diploma or equivalent? (yes/no) Please note: If you do not possess this, you will not be considered for this position. If offered the position, you will be asked to provide proof of your high school diploma or G.E.D. to the Human Resources office.
- Please describe your customer relations and communications experience. Highlight your experience using a multiline telephone (how many lines, what kind of software, volume of incoming calls, etc.), and serving as a resource and main point of contact for information. Include employer name(s), your position title(s), dates of employment, full-time or part-time status (% of time or number of hours worked per week), and your roles and responsibilities. Please provide your total years of full-time equivalent experience that you have in these fields.
- Please describe any experience you have with managing and processing incoming and outgoing business mail and packages.
- Please describe your customer service experience, and the roles you have played in serving the public.
- Please describe any experience you have had using a two-way radio.
- Please describe any experience and/or training you have had dealing with emergency situations (such as calling 911, working with first responders, any CERT or First Aid training, etc.).
- Please describe your experience working with Adobe, Microsoft Suite (Word and Excel in particular) and any other software that you are proficient in.
- Please describe your ability to work successfully in a multicultural, diverse environment.
- Why do you want to work as a “Communications/Customer Service Coordinator II” at College of the Canyons?
- Letters of reference are optional.
Please note:
- Skills evaluation of candidates for interview may be required.
- Travel and relocation expenses are the responsibility of the applicant.
- Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
- “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name, contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
- Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
- Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
- Applicants are encouraged to apply online. If you need assistance with the application process, contact:
Human Resources Office
(661) 362-3427
TTY/TDD (661) 362-5178 or visit our website at
It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied, or considered for other openings. Resumes may not be submitted in lieu of the official application form.
The College is expecting to conduct initial interviews between the weeks of October 26, 2026 and November 2, 2026 and conduct final interviews between the weeks of November 2, 2026 and November 10, 2026. This is an estimated timeline, and is subject to change.
Interviews may be conducted in-person or remotely via Zoom.
** This is an on-campus position. **
Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled.
This recruitment may be used for future vacancies, including positions on either the Valencia Campus or the Canyon Country Campus.
Employer Santa Clarita Community College District (CA) / College of the Canyons (CA)
Address
26455 Rockwell Canyon Rd.
Santa Clarita, California, 91335
Phone 661-362-3128
Website https://www.canyons.edu/administration/humanresources/