Customer Service Agent


Shield HealthCare
27911 W. Franklin Pkwy.
Valencia, CA 91355
United States

Job Start Date
10/6/2021
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Compensation
$15-17/hour plus large monthly incentives
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. 

Shield HealthCare offers competitive salaries, a comprehensive benefits package, vacation and sick days, holiday pay, and continuous training. 

JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift) 
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

  • Minimum 1-year customer service experience
  • Ability to multi-task
  • Demonstrated problem solving ability
  • Excellent verbal and written communication skills
  • Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

  • $15-17/hour plus incentives
  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance

COMPANY OVERVIEW:

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. 

Job Requirements
Minimum 1-year customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred
Employer
Shield HealthCare
Jessica Wustrack
27911 W. Franklin Pkwy.
Valencia CA 91355
United States
Facebook LinkedIn Twitter