Data Entry/Customer Service Rep

Job Posted 5/4/2022
American Hakko Products, Inc.
28920 Ave Williams
Valencia, CA 91355
United States
Category
Employee
Full-Time
Experience Required
Pay
$16.00 to $18.00 Per Hour
Travel
No Travel
Job Description

Data Entry/Customer Service

 

Job Summary

 

American Hakko Products, Inc., a leading Manufacturing Company of High-Quality Tools for the Electronics Industry, has an immediate opening for a Data Entry/Customer Service Rep, who is creative, and energetic, with a passion to help customers.

 

Job Description

 

We are looking for a Data Entry/Customer Service Rep. with strong data entry skills and the ability to process a high volume of phone and email inquiries daily. Verify data by comparing it to the source document. Maintains data entry requirements by following data program techniques and procedures.  Prepares source data for computer entry. Perform customer service functions, strong attention to detail and follow through on customer issues, with a passion for helping customers, and other duties as assigned.

 

EXPERIENCE/SKILLS REQUIRED:

 

·         High energy, self-motivated person with the ability to quickly learn detailed information.

·         Good interpersonal skills, initiative and follow through to ensure customer satisfaction.

·         Ability to navigate a computerized data system, document, and research customer concerns.

·         Proficient with customers on the phone/e-mail

·         Ability to excel in a high-pressure, fast-paced environment.

·         Strong work ethic, detail-oriented.

·         Proficient with MS Office and Salesforce.

·         Ability to interact and work effectively with customers and co-workers, as well as work independently.

·         Accuracy and multi-tasking are required.

·         Must type a minimum of 35wpm.

·         Excellent written and communication skills.

 

 

 

 

 

 

STRONGLY DESIRED:

 

·         Data entry experience is a must

·         Previous experience as a customer service representative

·         Experience in a technical user support environment and troubleshooting electronics preferred but not required

·         Corporate phone sales

·         Process electronic orders

 

Education/Experience

High School Diploma or equivalent working experience

 

Pay/Hours/Benefits

 

Pay: $16.00 - $18.00 (Depending on Experience)

Monday – Friday, 7:30am to 4:00pm

Medical and Dental Insurance

Vacation and Sick Pay

401k/Profit Sharing Plan

Job Requirements
EXPERIENCE/SKILLS REQUIRED:

• High energy, self-motivated person with the ability to quickly learn detailed information.
• Good interpersonal skills, initiative and follow through to ensure customer satisfaction.
• Ability to navigate a computerized data system, document, and research customer concerns.
• Proficient with customers on the phone/e-mail
• Ability to excel in a high-pressure, fast-paced environment.
• Strong work ethic, detail-oriented.
• Proficient with MS Office and Salesforce.
• Ability to interact and work effectively with customers and co-workers, as well as work independently.
• Accuracy and multi-tasking are required.
• Must type a minimum of 35wpm.
• Excellent written and communication skills.

STRONGLY DESIRED:

• Data entry experience is a must
• Previous experience as a customer service representative
• Experience in a technical user support environment and troubleshooting electronics preferred but not required
• Corporate phone sales
• Process electronic orders

Education/Experience
High School Diploma or equivalent working experience


Employer

28920 Ave Williams
Valencia CA 91355
United States