Desktop Support Jr. Systems Admin (In-house)

Neotech Products LLC
28430 Witherspoon Pkway
Valencia, CA 91355
United States

Manages Others
Experience Required
Degree Required
Security Clearance Required
$46k-$52k, annually BOE, EXEMPT, In-House Position
Employment Type
Work Schedule
No Travel

Job Description
Neotech Products LLC is looking to expand its in house team of diverse and talented staff. As a B-Corporation, we pride ourselves on working hard, having fun and "Making a Difference".
Job Responsibilities: 
· Primary contact for all SalesForce CRM data administration (i.e., processing, tracings, etc.)
· Responsible for all helpdesk support, serving as first point of contact for users
· Responsible for computer hardware and software installation
· Supports IT Manager with new user setup, accounts, and password issues
· Troubleshoots issues with copiers and printers
· Troubleshoots audio, video, and web conferencing problems
· Assists employees with technology related device issues (i.e., smart phones, tablets, etc.)
· Assists with QuickBooks Backup and Rebuild
· Assists with maintaining licenses and upgrade schedule
· Responsible with updating IT log
· Assists IT Manager with Shipping related software and hardware
· Reports directly to the IT Manager
Other various duties assigned by management 
Job Requirements
Job Requirements:
• AA in Information Technologies or Computer Science is required
• 2+ years’ experience in an IT support environment preferred
• Certification in related field (e.g., CompTIA A+, CompTIA Network+) is required
• 1 – 2 years previous CRM knowledge or experience in reporting is preferred
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Experience in installing, configuring, and troubleshooting Windows and Mac Operating Systems
• Strong Microsoft Office Suite experience is preferred
• Excellent organizational & prioritization skills and great attention to detail
• Strong willingness to learn
• Strong communication and interpersonal skills
• Ability to sit, stand, squat, kneel, and crawl into spaces as needed for long period of time
• Ability to lift up to 50 lbs.
• Ability to adapt to temperatures outside the normal range while adhering to OSHA approved policies and procedures
Neotech Products LLC
Angela Votruba
28430 Witherspoon Pkway
Valencia CA 91355
United States