Desktop Support Jr. Systems Admin (In-house)


Neotech Products LLC
28430 Witherspoon Pkway
Valencia, CA 91355
United States

Manages Others
No
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Compensation
$46k-$52k, annually BOE, EXEMPT, In-House Position
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description
Neotech Products LLC is looking to expand its in house team of diverse and talented staff. As a B-Corporation, we pride ourselves on working hard, having fun and "Making a Difference".
 
Job Responsibilities: 
· Primary contact for all SalesForce CRM data administration (i.e., processing, tracings, etc.)
· Responsible for all helpdesk support, serving as first point of contact for users
· Responsible for computer hardware and software installation
· Supports IT Manager with new user setup, accounts, and password issues
· Troubleshoots issues with copiers and printers
· Troubleshoots audio, video, and web conferencing problems
· Assists employees with technology related device issues (i.e., smart phones, tablets, etc.)
· Assists with QuickBooks Backup and Rebuild
· Assists with maintaining licenses and upgrade schedule
· Responsible with updating IT log
· Assists IT Manager with Shipping related software and hardware
· Reports directly to the IT Manager
Other various duties assigned by management 
 
Job Requirements
Job Requirements:
• AA in Information Technologies or Computer Science is required
• 2+ years’ experience in an IT support environment preferred
• Certification in related field (e.g., CompTIA A+, CompTIA Network+) is required
• 1 – 2 years previous CRM knowledge or experience in reporting is preferred
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Experience in installing, configuring, and troubleshooting Windows and Mac Operating Systems
• Strong Microsoft Office Suite experience is preferred
• Excellent organizational & prioritization skills and great attention to detail
• Strong willingness to learn
• Strong communication and interpersonal skills
• Ability to sit, stand, squat, kneel, and crawl into spaces as needed for long period of time
• Ability to lift up to 50 lbs.
• Ability to adapt to temperatures outside the normal range while adhering to OSHA approved policies and procedures
Employer
Neotech Products LLC
Angela Votruba
28430 Witherspoon Pkway
Valencia CA 91355
United States