Documentation Clerk


Shield HealthCare
27911 W. Franklin Pkwy.
Valencia, CA 91355
United States

Job Start Date
10/6/2021
Manages Others
No
Experience Required
No
Degree Required
No
Security Clearance Required
No
Compensation
$15-16/hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

Shield HealthCare is looking for a Documentation Clerk responsible for verifying insurance coverage, contacting healthcare professionals for documents required to process our customers’ orders, electronic maintenance of customer information, faxing, filing and document preparation, and performing administrative activities associated with the customer’s order.

JOB RESPONSIBILITIES:

  • Contact doctors and healthcare professionals to obtain information for order processing, documentation and information related to prescription requests
  • Obtain authorization approvals and/or denials
  • Answer questions from healthcare professionals regarding documentation for patient services
  • Update databases or records with new information as it becomes available
  • Correct and modify inaccurate file and records
  • Work closely with the Logistics team to ensure timely execution of customer orders
  • Work renewal reports provided by management

QUALIFICATIONS:

  • Minimum 1-year customer service experience
  • Data entry experience
  • Excellent written and verbal communication, organizational and prioritization skills
  • Familiarity with Microsoft Office software suite
  • Ability to maintain high productivity over the course of multiple projects
  • Ability to multitask in a fast-paced, timeline-driven environment to meet project commitments and goals
  • Detail oriented, flexible and achievement oriented

SALARY & BENEFITS:

  • $15 - $16 per hour, plus monthly incentives
  • Medical, Dental and Vision (Eligible first day of employment)
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance

COMPANY OVERVIEW:

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating.


 
Employer
Shield HealthCare
Jessica Wustrack
27911 W. Franklin Pkwy.
Valencia CA 91355
United States