Dog Obedience Program Manager

Animal Behavior College
Santa Clarita, CA 91355
United States

Job Start Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Work Schedule
No Travel

Job Description

Job Summary:

The Dog Obedience Program Manager’s (PM) primary function is counsel, advise, and continuously interact with the student as they are going through the in-home study portion of the program. Their primary daily tasks are to respond to student’s inquiries, grade exams, and ensure students are prepared for the externship as well as on track for completing the program in a timely fashion.

Essential Functions:

· Respond to student inquiries via email and telephone promptly

· Ensure students are on track for completion of the program by interacting and guiding them during the in-home portion of the program. This includes sending reminders to students

· Maintain detailed and accurate student records

· Grade exams

· Provide academic counseling

· Request curriculum stages to be sent to students

· Maintain a supportive and motivating learning environment

Additional Responsibilities:

· Report to management if/when faced with any challenges

· Stay current on daily task list

· Data entry

· Attend department and company meetings necessary to perform job duties

Job Requirements
Knowledge, Skills, and Abilities:

· Type a minimum of 40 WPM

· Computer literate with Microsoft Office experience

· Internet and email savvy

· Excellent active listening skills

· Excellent problem solving skills

· Excellent customer service and people skills

· Friendly, outgoing, and positive demeanor

· Able to work in a fun but sometimes noisy environment

· Ability to control conversational flow

· Well-organized and self-driven

· Strong work ethic

· Ability to multi-task

· Ability to work independently

· A team player who enjoys working with people

· Comply with all company policies and procedures

· Ability to closely follow instructions given by management

· Reliable and punctual

Education and Experience:

· High school diploma or equivalent

· At least 3 years of professional dog training experience

· Certification from a reputable institution is a plus

Physical Requirements:

• Work a 40 hour workweek

• Sit for long periods in front of the computer

• Performing general office duties
Animal Behavior College
Cris A

Santa Clarita CA 91355
United States