Position Overview
ACE Backstage is seeking a reliable, detail-oriented Front Office Order Processor / Customer Service Associate to join our small, fast-paced office environment. This role is the primary voice and face of our daily operations. You will manage incoming phone calls, handle customer email inquiries, and accurately input purchase orders into our system.
Our schedule is 7:30-4pm so you can be home in time for dinner. We offer a focused, but light-hearted enviornment and work closely with each other to accomplish efficient order processing, many times resulting in same day fulfilment.
The ideal candidate for this position thrives in a collaborative team setting, possesses excellent communication skills, and takes pride in data accuracy.
Core Responsibilities
• Order Processing: Accurately input client purchase orders into our processingsoftware, tracking shipments and updating accounts.
• Customer Support: Respond promptly and professionally to customer inquiries via email and phone regarding product features and availability, order status, and tracking.
• Communication Management: Answer and route incoming phone calls, greeting clients and filtering inquiries to the appropriate team members.
• Administrative Support: Assist the Office Coordinator with daily office organization to maintain a smooth workspace.
APPLY IN PERSON FOR IMMEDIATE INTERVIEW. No EMAIL applications accepted.
Monday - Friday, 9am-3pm
ACE BACKSTAGE CO
24846 AVE ROCKEFELLER SUITE 200
VALENCIA INDUSTRIAL PARK