Valencia Management Group
Position Type: Full-Time (40+ hours per week), In-Office
Department: Community Association Management
Reports To: Community Association Manager(s)
FLSA Status: Non-Exempt
Position Summary
Valencia Management Group is seeking a professional, service-oriented Homeowner Services Representative (HSR) to serve as a primary point of contact for homeowners within managed communities. This role supports Community Association Managers in the day-to-day operation of homeowner associations by assisting residents, coordinating administrative processes, maintaining records, and facilitating communication between homeowners, vendors, committees, and management.
Key Responsibilities
- Respond to homeowner inquiries by phone, email, and other communication channels.
- Assist residents with community-related requests, access devices, permits, and general association information.
- Support architectural review processes and homeowner communications.
- Prepare and maintain community records, files, and system documentation.
- Create and track maintenance requests, work orders, and vendor follow-up items.
- Assist with compliance and enforcement correspondence.
- Support board and committee meetings, including preparation and administrative follow-up.
- Collaborate with vendors, homeowners, and internal departments to ensure timely resolution of community matters.
Qualifications
- High school diploma or equivalent required.
- Customer service, administrative, property management, or related experience preferred.
- Strong organizational, time management, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities while maintaining attention to detail.
- Proficiency with Microsoft Office and other business software applications.
- Ability to interact professionally and tactfully with homeowners, board members, vendors, and colleagues.
Work Environment
This position is primarily office-based and may include occasional evening meetings and periodic Saturday work to support community operations.
Equal Opportunity EmployerImportant Notice Regarding This Posting: This job advertisement is intended to provide a general overview of the position and does not contain all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the role. A complete job description will be provided to qualified applicants in advance of any interview. Valencia Management Group reserves the right to modify duties and responsibilities as business needs require. Employment is at-will and subject to all applicable California and federal employment laws.