Level II Network Support Technician


Santa Clarita, CA 91355
United States

Job Start Date
3/11/2019
Application Closing Date
4/1/2019
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Pay
From $20.00 To $30.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
Some Travel

Job Description

 

We are a growing small business in search of the next key member of our team. 

Welcome to an exciting, fast paced, keep you on your toes, IT Managed Services Company.  This position has several key industry requirements but first and foremost is customer service.  Our customers love us and this position requires your ability to successfully engage, respond to, and provide support for the ultimate end user experience.  The primary duties include supporting our clients on the phone as a member of our help-desk, sometimes driving onsite, and assisting in projects.  Additionally, we are here for our clients and you must be able to provide a positive experience and outcome  in any situation.  This includes times when we are under to gun and pressure is mounting.  This position will also be part of the on call rotation for weekend support needs.



 

 

Job Requirements
Minimum required personal skills:

- be able to TYPE and COMMUNICATE with a high level of efficiency

- ENJOY customer service and helping others benefit from your great attitude

- be able to THINK on your feet while under pressure

- be VERY attentive to details

- ENJOY working with others to be a positive part of a team

- ENJOY the outdoors and have an active lifestyle

- be VERY organized and be able to identify and create processes

- have a STRONG and CONFIDENT personality

Minimum required technical skills:

-2 years of active Windows Server and Network support and troubleshooting

-Ability to install and fully configure a standalone network including: server, dhcp, dns, firewall, group policies, active directory, printers

-4 years as helpdesk/IT support technician

-Support of all Microsoft: Windows operating systems, Office Suites, Office 365

Additional skills that are a plus:

-Wifi management

-VOIP

-Microsoft Hyper-V

-Backup and disaster recovery

-Industry certifications: Network +, MCSE, MCSA