Quality Specialist

Sage Staffing
Santa Clarita, CA 91355
United States

Printing / Publishing
Manages Others
Experience Required
From $22 To $25.00
Per Hour
Employment Type
Contract to Hire
Work Schedule
Full Time

Job Description
Do you pride yourself on providing quality service to clients/customers? A great company in Valencia is looking for a Quality Specialist to join their growing team.
Job duties will include, but are not limited to:
  • Monitoring agent calls and chat sessions to ensure quality service and provide actionable feedback when necessary
  • Conduct side-by-side observations, compile data related to quality observations
  • Evaluate and take corrective action when necessary with regard to product date coding and trade age management at all levels of product movement
  • Assist in development of special department projects and work in conjunction with manager, quality assurance services
  • Consult with management and personnel on better operational procedures to improve overall efficiency and product yields.
Schedule: Monday through Friday, 8am-5pm
Pay Rate: $22-$25/Hour (Depending on Experience)
Job Requirements
- Previous experience in quality monitoring/chat sessions
- Able to detect unusual behavior via reporting and observations
- Able to work independently and take direction well
- Professional phone etiquette is a must
- Have an outgoing and friendly attitude