Remote Customer Service & Data Entry Clerk

Job Posted 6/18/2022
Breakthrough Community Church
Santa Clarita, CA 91355
United States
Remote
Employee
Part-Time and/or Full-Time
Travel
No Travel
Job Description
The WFH Remote Customer Service & Data Entry Clerk handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.

Overall Responsibilities:
Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
Listen and respond to customers’ needs, concerns, requests and complaints
Provide information about products and services
Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
Research answers or solutions as needed
Creating and maintaining a positive and professional relationship to the customer
Refer customers to supervisors, managers, or others in case of escalation