Service Center Assistant

Valencia, CA 91355
United States

Employment Type
Work Schedule
No Travel

Job Description
Under the direction of the Facilities Director, the Service Center Assistant is responsible for providing front-counter service and maintaining the proper processing and distribution of incoming and outgoing mail/packages for students, faculty and staff. This position will also be responsible for assisting the institute schedulers as needed.

• Track and process all incoming parcels and mail for students, faculty and staff.
• Sort mail into student and department mailboxes
• Provide customer support at service center window
• Retrieve packages for students, faculty and staff
• Assist Institute schedulers when needed (i.e. look up room availability, check for completed event paperwork, etc.)
• Meter and prepare all categories of outgoing mail
• Process day-to-day mail forwarding and look ups
• Duplicate and process printed material
• Input and update Fedex logs for accounting purposes
• Back up facilities front office when needed (i.e. online work orders, key checkouts, answering phones, etc.)
• Maintain student mailboxes, including adding/updating student names each semester
• Some after hour or weekend work required to accommodate special events or project needs
• Other duties as assigned
Job Requirements
• Proficiency in Microsoft Office, Google and Adobe applications.
• Critical thinking skills required.
• Excellent communication skills both oral and written
• Ability to lift up to 50 pounds
• Ability to move heavy items and to push carts either manually or using special equipment
• Ability to maintain cooperative working relationships with those contacted in the course of work
• Ability and willingness to learn new skills and technologies
• Ability to manage multiple projects simultaneously
• Ability to work independently and problem solve

• High School diploma, GED or equivalent required; some college is preferred
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
• Minimum one year experience in a mailroom/service center related position
• Working knowledge of all mailroom functions, including equipment, policies, procedures, and strategies to promote effective safety operations
• Knowledge of U.S. Postal meters, rates and services

Position is available immediately. If you are interested, please submit a cover letter and resume to Please indicate in the subject line: Service Center Assistant in order to be considered.