DEFINITION Under general supervision, to perform a variety of customer service, records maintenance and administrative support tasks of above average difficulty; to use specialized software and standard office technology at a skilled level; to have a high level of public contact; and to perform related work as required. CLASS CHARACTERISTICS Positions in this class work as a member of an office team performing specialized record keeping, and varied administrative support work of above average difficulty. Records preparation and maintenance involves primary responsibility for a specialized program or function. Office Specialist assignments require a full working level understanding of the records maintained and the specialized automated database software programs used in the work. Incumbents at this level have functional responsibility for the specialized services and records maintained, the preparation of reports from the records, and are expected to be an authoritative source of information in their area(s) of specialization. After initial training and the achievement of proficiency, incumbents perform assigned work with considerable independence, referring matters which do not fit within established procedural guidelines to the office professional or an administrator. The position in this class assigned to dispatch substitute teachers works a split shift to call employees during early morning and evening hours. Work may be performed in a home office using equipment provided by the District. Incumbents must use initiative and good judgment to communicate with regular and substitute teaching staff, to properly cover absences, and to report to schools on a timely basis. Some positions in this class are designated confidential under the provisions of the EERA. “Confidential” incumbents are required to maintain the strict confidentiality of information related to the District’s employer/employee relations activities.
EXAMPLES OF DUTIES The tasks listed in this section are representative of duties assigned to positions in this class. This list is not intended to be an exhaustive list of all of the tasks assigned to positions in the class, and it is not expected that all of the tasks listed are necessarily assigned to all positions in the class. Prepare, process, and maintain specialized records using automated and manual record keeping techniques; plan and layout work to meet established timelines and standards; check, verify, resolve discrepancies, and prepare for input documents submitted by staff and parents; enter data into computer terminal/microcomputer using specialized databases and other applications software; prepare a variety of lists, labels, and reports based upon records maintained; keyboard correspondence, flyers, and other text documents; provide information to and guide staff and parents to complete processes properly. Answer telephones and two-way radio, take messages, and transfer calls; answer a variety of questions which require a good understanding of operating procedures and policies; greet and direct public and students; take messages for staff; present a positive image of the District to parents, students, and guests. Monitor visitors waiting for interviews and appointments. Train substitute and relief receptionists and student assistants.
Requirements / Qualifications
• Substitute position, "on-call, as needed" • Must successfully pass the Clerical Test. Testing will be offered at a later date.
** applications that are missing one or more of the required documents will not be considered **
- Letter of Introduction
- Letter(s) of Recommendation (2 letters of recommendation, must be dated within the last year)
- Resume
Comments and Other Information
• Substitute position, "on-call, as needed" • Must successfully pass the Clerical Test. Testing will be offered at a later date.