Support Agent

Job Posted 5/13/2022
American Hakko Products, Inc.
28920 Ave Williams
Valencia, CA 91355
United States
Category
Employee
Full-Time
Pay
$17.00 to $20.00 Per Hour
Compensation
Hourly
Travel
No Travel
Job Description

American Hakko Products, Inc. is searching for a Support Agent for an entry-level position with us in Valencia, CA. The ideal candidate will support the engineering and service/repair departments in the Product Division in varied hands-on tasks involving products and customer samples. This position also requires record keeping, reporting, and effective communication so the ideal candidate will be organized, detail-oriented, and able to multitask. Candidates with excellent troubleshooting skills and the ability to learn quickly will excel at this position.

 

Essential Job Functions:

 

Have basic understanding of the products and the industry. Able to operate, repair and demonstrate the products.

 

Open, monitor, and update support cases for customers to return their products for service and

escalate cases as necessary.

 

Support Repair Technician by preparing evaluations for customer products that have been

returned for service and closing/filing of completed cases.

 

Ensure accurate and timely submission of required reports.

 

Work with Engineering to maintain company knowledgebase content as necessary.

 

Other duties as necessary to support the Product Division.

 

 

 

Job Requirements
Essential skills & Experience:
Education:
• Minimum High School Diploma or GED.

Experience:
Experience in a servicing or customer support environment-related to electronics is preferred but not required.

Experience with soldering and automation is a plus.
Experience with CRM systems such as Salesforce is a plus.

Other:
• Excellent verbal and written communication skills.
• Ability to multitask
• Demonstrated problem-solving ability
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
Employer

28920 Ave Williams
Valencia CA 91355
United States