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Quality Specialist

Sage Staffing
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Post Date: Sep 12, 2018
Job Type: Contract to hire
Start Date: Late September / Early October
Salary: $22-$25/Hour (DOE)
Location: Santa Clarita
Job Reference: 20998
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Do you pride yourself on providing quality service to clients/customers? A great company in Valencia is looking for a Quality Specialist to join their team.
Job duties will include, but are not limited to:
• Monitoring agent calls and chat sessions to ensure quality service and provide actionable feedback when necessary
• Conduct side-by-side observations, compile data related to quality observations
• Evaluate and take corrective action when necessary with regard to product date coding and trade age management at all levels of product movement.
• Assist in development of special department projects and work in conjunction with manager, quality assurance services.
• Consult with management and personnel on better operational procedures to improve overall efficiency and product yields.

Location: Valencia, CA & Glendale, CA

Schedule: Monday through Friday 8am-5pm

Pay Rate: $22-$25/Hour (Depending on Experience)

• Previous experience in quality monitoring/chat sessions
• Able to detect unusual behavior via reporting and observations
• Able to work independently and take direction well
• Professional phone etiquette is a must
• Have an outgoing and friendly attitude

Contact Details
Name: Joey Ponce
Address: 27441 Tourney Road, Suite 150
City: Santa Clarita
State: California
Zipcode: 91355
Country: United States
Ph: 6612544026