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Position Number: CLA21-426

College of the Canyons
Santa Clarita Community College District

announces the following two employment opportunities

Communications/Customer Service Technician II

(60%) and (30%)

Two Part-Time Classified Represented Positions

Review Date: May 31, 2022

These positions are a high priority for our District for the 2022-2023 year and are contingent upon continued available district, grant and state funding.

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.           

The Santa Clarita Community College District/College of the Canyons is seeking a part-time Communications/Customer Service Technician II (60%) and a part-time Communications/Customer Service Technician II (30%) staff members for the Communications Center at the Valencia Campus.    

Communications/Customer Service Technician II (60%)                                   

Shift:  Mondays – Thursdays from 6 PM to 10 PM;  Fridays from 7:30 AM to 4 PM or 10 AM – 6:30 PM

                                     and                                   

Communications/Customer Service Technician II (30%)

Shift:  Fridays from 5 PM to 9 PM; Saturdays from 7:30 AM to 4 PM    

 

Who We Are

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences — fostering healthy inclusion through inquiry, shared dialogue and reflection to ensure that we promote a sense of community, collegiality and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success. 

The College and the District

College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve. Detailed information about our student population, including data related to student success, can be found on the College of Canyons Office of Institutional Research, Planning and Institutional Effectiveness (IRPIE) website. Additionally, College of the Canyons, was recently honored as a 2021 Bellwether College Consortium award winner, was honored in 2018, 2019, and 2021 with the Champion of Higher Education award, was ranked #1 in Los Angeles County during 2019 as the best two-year college for adult learners, and is rated #1 in Los Angeles County for completion rates by college-prepared students. It is distinguished as one of the top transfer institutions in Los Angeles County.

Who We Want

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals. 

"BIG PICTURE" RESPONSIBILITY:

Under the direction of the Director, Advertising and Social Media, and taking daily direction from the Communications/Customer Service Coordinator, conducts front-line communications between the college and the public, providing a wide range of information to the public. Assists with development and maintenance of the district’s public image through a quality customer service orientation, performing triage on incoming inquiries and projecting a positive public relations image.  Determines how to route requests and operates a multi-line phone console. Handles distribution of incoming mail and preparation of outgoing mail; and assists with distribution of communication and marketing materials for the college.  Performs other duties as assigned.

Canyons Hall

ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  1. Operates the college communication center, including a communications data computer and front-line reception area; receives and routes incoming calls, operates the college’s on-campus radio system module in the Communication Center and Mailroom, and makes proper telephone connections. Coordinates all activities with the Communications/Customer Service Coordinator.
  1. As the very first point of contact for the public, provides a welcoming tone and a sense of “quality customer service” to all who call or visit the college. Acts as the information center for the campus. Maintains a directory of information. Answers inquiries from the general public and assists the public by providing information, directions to offices and to persons from whom the public may receive assistance.
  1. Provides college informational, marketing and other materials to visitors, including schedules, applications, and selected forms such as parking appeal forms. Handles as much front-line information services as possible, providing telephone relief to administrative and student services offices. Assists with class cancellations and notifications outside of the Instruction department’s normal business hours.
  1. Foresees the need for changes in messages during holidays and emergencies and assists the Director, Advertising and Social Media in development and maintenance of the college’s voicemail recordings. Is responsible for contacting all district and college offices to gather information regarding hours of operation for each area and to disseminate this information throughout the college.
  1. Takes and routes messages. Coordinates closely with the telephone system technician who handles equipment installation, maintenance and programming.
  1. Collates and distributes materials; develops files and maintains records. Maintains and arranges for supplies, repairs and maintenance of communications office equipment, including mailing, telephone and fax equipment. Assists in communications with the Post Office, electronic payment of postage and departmental accounting.
  2. Receives, sorts and processes incoming and outgoing mail, which can include weighing and metering outgoing mail. Inputs and maintains information in a PC computer database, creating and maintaining mailing lists, class schedule files, directories, and other needed reports. Provides information for processing bulk and other large mailings.
  1. Receives packages and textbooks, provides notification to faculty and staff and manages delivery. Maintains the mailroom as a professional and public area and assists with planning, re-ordering and labeling mail-slots each term, as directed.
  1. Receives, notifies departments, and distributes incoming faxes; assists in sending out faxes on an “as needed” basis. Assists personnel in operation of the facsimile machine and maintains supplies for the facsimile machine.
  1. Assists the lead Communications/Customer Service Coordinator and the Director, Advertising and Social Media in maintaining records pertaining to postal meter and bulk mailing charges and in developing annual budgets for the communications center.
  1. Receives requests for emergency assistance and contacts appropriate personnel and agencies for follow-up assistance. Acts as the main radio dispatcher for medical and other sorts of emergencies and crimes, working closely with facilities, security and health and safety services. Notifies appropriate staff during emergencies.  Assists the Public Information Office in keeping the campus community informed during emergencies. 
  1. Handles “all-campus” and specific group telephone communications when so directed.
  1. Contacts security, appropriate administrators and/or staff to see that doors, equipment and offices are opened or secured when requested. Uses approved security and safety procedures for recognizing and dealing with suspicious mail and packages, and potentially hazardous materials.
  1. Issues day parking permits for college guests at the request of security and administrators. Assists with distributing room keys to employees and returning signed paperwork to facilities.
  1. Trains part-time communication workers and relief operators.                       
  1. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Experience:

Two years full-time equivalent customer relations and technical communications experience, including multi-line telephone, mailing and public contact duties.

EducationHigh school diploma or equivalent GED. 

DESIRABLE QUALIFICATIONS:

  • Supplemental coursework or training in customer relations, telephone skills, keyboarding, computer skills particularly e-mail programs, and general office procedures and practices is desirable.  Previous experience with computer aided phone systems is also desirable.
  • Associate degree in information management or other applicable field is desirable.
  • Bilingual (Spanish) language skills are desirable.

DEMONSTRATED KNOWLEDGE AND ABILITIES:

 

Position requires ability to:

  1. Effectively and efficiently operate a multi-line telephone system, a computer, a range of modern office equipment, including voicemail systems, postal equipment, facsimile machines, and duplicating machines. Have strong general computer skills with at least intermediate skill levels in Microsoft Office Suite, using Word, Outlook, Excel and Access, and the ability to learn Datatel/Colleague.

 

  1. Speak in a pleasant voice and have a neat appearance, handle emergencies calmly, provide quality customer service. Conduct crisis communication in a cool and efficient manner.

 

  1. Maintain confidentiality of records, including student and employee information and ability to use good judgment in emergencies.

 

  1. Deal with the public and the general educational community in a tactful and courteous manner, resolving issues and presenting a positive public relations image. Ability to deal with angry, confrontational and potentially abusive members of the public.

 

  1. Understand and carry out oral and written directions.

 

  1. Perform a variety of general and specialized technical communications work, while continuously accommodating changes and upgrades in equipment, learning new technical and communications systems, and taking advantage of training opportunities.

 

  1. Use a keyboard to type with speed and accuracy.

 

  1. Skillfully operate a two-way radio system, which includes responding to emergency situations.

 

  1. Establish and maintain cooperative working relationships.

 

  1. Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and community.

SALARY PLACEMENT: 

Salary Placement For The 60% Position:  Salary placement will be on Range 24 of Classified Represented Salary Schedule B ($2,668.80 - $4,498.20 per month as pro-rated for a 60% position). Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($2,668.80 / $2,829.60 / $2,989.80 as pro-rated for 60%) of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 24 hours. Paid holiday, discretionary, vacation, personal necessity, and sick time are provided and will be pro-rated based on hours worked. A regular work schedule will be assigned as noted on this announcement, with the ability to work a flexible schedule as needed.

 

Salary Placement For The 30% Position:  Salary placement will be on Range 24 of Classified Represented Salary Schedule B ($1,334.40 - $2,249.10 per month as pro-rated for a 30% position). Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($1,334.40 / $1,414.80 / $1,494.90 as pro-rated for 30%) of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 12 hours. Paid holiday, discretionary, vacation, personal necessity, and sick time are provided and will be pro-rated based on hours worked. A regular work schedule will be assigned as noted on this announcement, with the ability to work a flexible schedule as needed.

DISTRICT CLASSIFIED EMPLOYEE BENEFITS: 

District Classified Employee Benefits For The 60% Position:

This is a part-time position working 24 hours per week. Part-time Classified employees working 20 to 29 hours per week are provided with a diversified program that includes medical, dental and vision insurance for employee only, disability and life insurance as well as Section 125 options.  These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees.  Educational incentive program is available to Classified Represented and Confidential employees. RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.

 

District Classified Employee Benefits For The 30% Position:

This is a part-time position working 12 hours per week and is not eligible for District paid health and welfare benefits. Professional development opportunities are provided to all employees.  Educational incentives are available to eligible Classified Represented and Confidential employees. RETIREMENT: This position is not eligible for PERS retirement plan unless hours exceed 1,000 in a fiscal year.

PHYSICAL DEMANDS:

Position requires sitting and viewing a computer monitor for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and mail processing equipment; reaching, bending, and stooping; frequently exert 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor.  Incumbents may be exposed to impatient, angry and/or verbally aggressive individuals. In the event of an emergency, employees will be relied upon to serve as emergency service workers.

CONDITIONS OF EMPLOYMENT:

  • Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening. 
  • Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
  • Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
  • Board of Trustees approval.
  • Official, sealed transcripts are required upon offer of employment.
  • Proof of your high school diploma or GED. 
  • Ability to work the stated shift. 
  • Position is contingent upon funding and is subject to change.

EQUAL EMPLOYMENT OPPORTUNITY:

Santa Clarita Community College District is an Equal Opportunity Employer.

The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students.  The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law  or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

Students

ABOUT THE DISTRICT:

Innovative. Collaborative. Entrepreneurial. These characteristics not only define College of the Canyons, they are embodied by the faculty, staff and administrators who make this college unique among the 116 California Community Colleges.

Established in 1969, College of the Canyons is among the fastest-growing colleges in California and the nation. It is widely recognized as a model community college for enhancing student access, success and equity. Its completion rates rank among the highest in the state. The college has established a well-deserved reputation for bolstering economic development and offering innovative career technical education responsive to industry needs.

Guided by visionary leadership, the college serves a 367-square-mile area of northern Los Angeles County that includes the dynamic, growing Santa Clarita Valley. A steady influx of new residents and businesses creates a spirit of possibilities that inspires the college to be flexible, creative and attuned to the community’s evolving needs. The growing diversity of the community is mirrored by the college, which qualifies as a Latino-serving institution.

The college’s influence in the community is best illustrated by the dozens of collaborative partnerships it has forged with local school districts, government entities and service organizations. Examples include the Performing Arts Center’s K-12 Arts Education Outreach initiative, which allows thousands of children to experience the arts each year, and Academy of the Canyons, an early/middle college high school at the Valencia campus that is ranked among the top 10 percent of high schools in the nation.

With campuses in Valencia and Canyon Country, the college offers 96 associate degree programs, including 31 associate degree for transfer (AD-T) options, as well as 148 certificate programs. Classes are offered during traditional fall and spring semesters, as well as shorter, intensive summer and winter sessions. Additional educational opportunities exist at the University Center, whose four-year colleges and universities offer approximately 30 bachelor’s, master’s and doctoral degree programs, as well certificate and credential programs.

Because of the college’s commitment to meeting the needs of the community, local voters have approved two bond measures valued at more than $240 million since 2001. The college also secures substantial funds from the state and millions of dollars in grants each year that allow new, cutting-edge programs to be developed and facilities built to accommodate them.

Given its commitment to growth and innovation, College of the Canyons sets a new standard for what a college can achieve. It is a vital cultural, educational and economic force in the region. Join us to discover unexpected possibilities, the freedom to innovate and an opportunity to shape the future.

APPLICATION AND SELECTION PROCESS:

Applicants are encouraged to complete their applications online at https://www.canyons.edu/administration/humanresources/. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing impaired TTY/TDD Line at (661)362-5178.  Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings.  The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

  • Online District CLASSIFIED Application.
  • Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
  • Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
  • Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
  • Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
  • Supplemental Questionnaire. Please answer the following questions as part of your application packet.
  1. Do you possess a high school diploma or equivalent GED? (yes/no) If offered one of these positions, you will be required to provide proof of your high school diploma or GED to the Human Resources office.
  2. Please describe your customer relations and technical communications experience, including multi-line telephone, mailing, and public contact duties. Please include your roles and responsibilities and how those responsibilities may have increased. Please include employer names(s), position title(s), dates of employment, full-time or part-time status (hours per week), your roles and responsibilities, and your total years of full-time equivalent experience in this field.
  3. Please describe any experience you have had with processing business mail.
  4. Please describe any experience you have working independently as well as with a team. Give specific examples of both in your past positions.
  5. Please describe any experience and/or training you have had dealing with crisis communication and emergency situations, including contacting 9-1-1 and/or being part of the communication efforts during an emergency in a personal or professional capacity. Highlight any experience you may have had using a two-way radio.
  6. The “Communications/Customer Service Technician II (60%)” opportunity is a part-time position working 24 hours per week, and is eligible for District paid health benefits for the employee only. Are you interested in this position? (yes/no) Please note that being interested in a particular shift will not reduce your chances of being offered an initial interview, if you meet the position’s minimum qualifications.
  7. The Communications/Customer Service Technician II (30%)” opportunity is a part-time position working 12 hours per week, and is not eligible for District paid health benefits. Are you interested in this position? (yes/no) Please note that being interested in a particular shift will not reduce your chances of being offered an initial interview, if you meet the position’s minimum qualifications.
  8. Please describe your ability to work successfully in a multicultural environment.
  9. Why do you want to work at the Communications Center at College of the Canyons?
  • Letters of reference are optional.

 

Please note:

  • Skills evaluation of candidates for interview may be required.
  • Travel and relocation expenses are the responsibility of the applicant.
  • Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
  • “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field.  It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet.  Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed.  Not all unpaid experience may qualify.  Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
  • Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
  • Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
  • Applicants are encouraged to apply online. If you need assistance with the application process, contact:

 

Human Resources Office

(661) 362-3427

TTY/TDD (661) 362-5178 or visit our website at

https://www.canyons.edu/administration/humanresources/

It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District.  Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews between the weeks of June 20, 2022 and June 27, 2022 and final interviews between the weeks of June 27, 2022 and July 4,  2022. This is an estimated timeline, and is subject to change. 

Interviews may be conducted in-person or remotely via Zoom. 

These are both in-office positions, working at the Valencia campus.  

 

Position is offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.

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